Privacy Policy

Our privacy policy applies to all users and conforms to Internet privacy standards


Piano+ regards privacy as an important part of our relationship with our website users and visitors.

If you have questions or concerns regarding this statement, you should contact us on +61 2 9241 3291.

Collection of information

In order to use the Piano+ website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Piano+ is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.


Our website utilises cookies to ensure that we give you the best experience on our website. The cookies are anonymous unique identifiers that remember information about your interactions on the site, such as whether you have closed the cookie notification bar, or what pages you have clicked on for the purposes of our own website reporting/analytics.  You can find out more information about Cookies here.

The following cookies are used:

  • cookie_notice_accepted (keeps the “Our website uses cookies” notification bar closed once you have accepted it – expires after 1 month)
  • _ga (used by Google Analytics for monitoring traffic and usage on our website – expires after 2 years)
  • _gid (also used by Google Analytics – expires after 24 hours)
  • _gat_gtag (also used by Google Analytics – expires after 10 minutes)
  • _fbp (Facebook Meta Pixel, used to measure the success of Facebook Advertising that we run from time to time – expires after 3 months)

Use of collected information

Any details collected from Piano+ website users and visitors is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of collected information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at

Access to collected information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at


If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


Piano+ uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Piano+ may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Piano+ does not share any information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.


Links on the Piano+ site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of and

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Any questions?

Mail us

PO Box R104
Royal Exchange NSW 1225

Call us

+61 2 9241 3291

Email us